Artificial intelligence is quickly becoming an essential tool for small businesses. But with new platforms, features, and terminology emerging constantly, it can be difficult to know where to begin.

This practical, beginner-friendly workshop - presented by Comserv Connect - will explore how AI has changed in 2026 and why adopting it may no longer be optional for businesses that want to remain competitive. Participants will compare the leading AI platforms, including their strengths, costs, privacy considerations, and suitability for individuals and teams.

The workshop will also highlight real-world, industry-specific use cases and introduce AI agents and automation in clear, accessible terms. Attendees will learn how these tools can help streamline everyday work, improve customer service, support marketing, and increase productivity—along with the common pitfalls, limitations, and risks every business owner should understand.